AutoScan AI — Support

 If you have any questions, feedback, or issues with AutoScan AI, we are here to help. This page covers the most common questions and how to reach us.

About the App

AutoScan AI is an AI-powered vehicle inspection app. Take a few photos of any car and our AI highlights damage on the image, estimates repair cost, and calculates a market value range based on the car's brand, model, year and mileage.

Key features:

  • AI damage detection with on-photo bounding boxes
  • Repair cost estimation in your selected currency (TRY, USD, EUR and more)
  • Market value range based on make, model, year, mileage
  • Overall condition score (0–100) and written summary
  • Reports saved on your device — no account required
  • Full English & Turkish support
  • Miles / kilometers toggle
  • Share reports via Messages, Mail or WhatsApp

Frequently Asked Questions

Q: How accurate is the damage analysis?
AutoScan AI is a pre-inspection tool that gives you a structured second opinion in seconds. It is highly useful for spotting visible damage and estimating order of magnitude for repair cost and market value, but it does not replace a certified mechanic or licensed appraiser. Always consult a professional before major purchase decisions.

Q: What photos should I take for the best result?
For the most accurate analysis we recommend at least 4–6 well-lit photos: front, rear, both sides, and close-ups of any visible damage. Avoid blurry shots, strong reflections, and photos taken at night without lighting.

Q: Is AutoScan AI free?
You can use the core scanning features for free. Some advanced features may require a Pro purchase or subscription, clearly indicated inside the app before purchase.

Q: Where is my data stored? Do you upload my photos?
Your reports, photos and vehicle details are stored locally on your device. Photos are sent to our AI provider only for the duration of the analysis and are not retained for training. No account is required to use the app.

Q: How do I change the language or currency?
Open the Profile tab, then choose Language, Currency, or Distance Unit. The app supports English and Turkish, and currencies including TRY, USD, EUR, GBP and more.

Q: The analysis failed or seems wrong. What can I do?
Try the following:

  • Check that you have a stable internet connection
  • Use clearer, well-lit photos of the vehicle
  • Make sure the car fills most of the frame
  • Close and reopen the app, then retry
  • If the problem persists, contact us with the details below

Q: How do I delete a saved report?
Open the report from the Reports tab and swipe left on the entry (or use the delete action inside the report) to remove it permanently from your device.

Q: Can I share a report with someone else?
Yes. Open any report and tap the Share button to send it via Messages, Mail, WhatsApp or any other installed sharing destination.

Contact Us

If you couldn't find your answer above, send us an email and we'll get back to you as soon as possible. To help us resolve your issue faster, please include:

  • Your device model (e.g. iPhone 15 Pro)
  • Your iOS version (Settings → General → About)
  • The app version (Profile tab → bottom of the screen)
  • A short description of the issue and what you expected
  • A screenshot if possible

📧 Email: smartwaytechnologyworld@gmail.com

We typically reply within 1–3 business days.


Disclaimer

AutoScan AI provides AI-generated estimates for informational purposes only. Damage detection, repair cost estimates and market value ranges are not guaranteed and should not be used as the sole basis for purchase, sale, or insurance decisions. Always consult a certified mechanic, licensed appraiser, or your local authority before acting on the results.

© 2026 AutoScan AI. All rights reserved.


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